Shipping policy

Shipping Policy

Last updated: July 2026

Thank you for shopping at FixedFlow (fixedflow.in). Every product we sell is made to order especially for you, which affects how and when your order ships. This policy explains our production, shipping, and delivery process.

1. Order Processing & Production Time

Since each item is printed and produced only after you place your order:

  • Production time: 1–5 business days from order confirmation, depending on the product and print type
  • Production begins shortly after your order is confirmed. Orders cannot be modified or cancelled once production starts
  • You will receive an email confirmation when your order is placed and another when it is dispatched

Production time is separate from shipping time — please account for both when estimating delivery.

2. Shipping Coverage & Timelines

We currently ship across India through trusted third-party courier partners.

  • Estimated delivery: 2–9 business days after dispatch, depending on your location and the shipping mode
  • Metro cities typically receive orders faster; remote or rural pincodes may take longer
  • Delivery timelines are estimates, not guarantees, and may vary due to courier operations, weather, or local conditions

Total estimated time from order to doorstep: roughly 3–14 business days.

3. Shipping Charges

Shipping charges (if any) are calculated and displayed at checkout before you complete your purchase. Any free-shipping offers or thresholds will be clearly indicated on the website.

4. Order Tracking

  • Once your order ships, you will receive a tracking number via email/SMS
  • Tracking updates depend on the courier partner and may occasionally be delayed or infrequent for certain services — this does not mean your order isn't moving
  • If your tracking hasn't updated for several days, contact us at fixedflow235@gmail.com and we'll check with the courier

5. Address Accuracy

Please double-check your shipping address, pincode, phone number, and email at checkout.

  • We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete address details provided by you
  • If an order is returned to our fulfilment centre because of an address issue, unreachable phone number, or refusal to accept delivery, reshipping charges will apply, and such orders are not eligible for refunds (see our Return & Refund Policy)
  • Address changes are only possible before the order is dispatched — contact us immediately if you notice an error

6. Cash on Delivery (COD)

  • COD is available on serviceable pincodes, shown at checkout
  • Please keep the exact order amount ready at the time of delivery
  • If a COD order is refused or undeliverable because payment wasn't ready, the order is treated as a failed delivery and reshipping will be at your expense

7. Failed Deliveries

A delivery may fail due to reasons such as: an unserviceable or incorrect pincode, incomplete address, customer not contactable, COD amount not ready, refusal of delivery, premises closed, or poor weather conditions.

Failed deliveries are returned to our fulfilment centre and held for 100 days, during which you can request reshipping (charges apply). After 100 days, the order is discarded. Refer to our Return & Refund Policy for full details.

8. Delayed Deliveries

If your order has not been attempted for delivery within 15 days (air shipping) or 20 days (surface shipping) from dispatch, contact us. We will either:

  • Reproduce and reship your order free of charge, or
  • Issue a full refund

9. Lost Shipments

If the courier confirms your shipment as lost in transit, we will reship your order at no cost or issue a full refund — whichever you prefer. Please allow us time to complete the courier's investigation process before resolution.

10. Damaged Packages

If your package appears damaged at the time of delivery:

  • Mention the damage in the courier's delivery remarks before accepting
  • Record an unboxing video when opening the package
  • Report any product damage within 7 days of delivery as per our Return & Refund Policy

11. Delays Beyond Our Control

We are not responsible for delivery delays caused by events outside our reasonable control, including natural disasters, extreme weather, strikes, courier network disruptions, government restrictions, or public holidays. We will do our best to keep you informed in such situations.

12. International Shipping

We do not currently offer international shipping. If this changes, updated timelines and duties/taxes information will be published on this page.

13. Contact Us

For any shipping or delivery questions:

Email: fixedflow235@gmail.com Website: fixedflow.in

This Shipping Policy forms part of our Terms of Service. By placing an order on fixedflow.in, you agree to the terms described above.