Return & refund policy

Return & Refund Policy

Last updated: July 2026

At FixedFlow, every product is made to order just for you. Because of this, we do not carry pre-made stock, and our return policy differs from stores that sell off-the-shelf items. Please read this policy carefully before placing your order.

1. Damaged, Defective, or Misprinted Products

If your order arrives damaged, defective, or with a printing error, we will replace it or refund you at no extra cost.

To be eligible, you must:

  • Contact us within 7 days of delivery at fixedflow235@gmail.com
  • Provide an unboxing video showing the package being opened
  • Provide clear photos of the product defect and the original packaging/courier cover

Once verified, we will ship a free replacement within 2–3 business days, or issue a full refund to your original payment method within 5–7 business days.

Important: Claims made after 7 days, or claims where the cause of damage cannot be verified without an unboxing video, are not eligible for a free replacement or refund. We strongly recommend recording a video while opening your package.

2. Wrong Product Received

If you received a product different from what you ordered, contact us within 7 days of delivery with photos of the item and its packaging. We will send you the correct product at no additional cost.

3. Size Exchanges & Change of Mind

Because each item is printed on demand exclusively for your order:

  • We do not accept returns or exchanges for wrong size selection or change of mind
  • Please check our Size Chart carefully before ordering — measurements are listed for every product
  • A measurement tolerance of ±0.5 inches is standard for apparel and does not qualify as a defect

If you ordered the wrong size, you're welcome to place a new order for the correct size.

4. Size Discrepancies

If you believe your product does not match the published size chart (beyond the ±0.5 inch tolerance), share photos of the product laid flat with a measuring tape visible. We will verify it with our production team and resolve genuine discrepancies with a replacement.

5. Colour Variations

Our products are printed using CMYK digital (DTG) printing with certified, eco-friendly inks. Colours on screen (RGB) may vary slightly from the final printed product due to display settings and the printing process. Minor colour differences are not considered defects and are not eligible for return or refund.

6. Lost or Delayed Orders

  • If your order is confirmed lost in transit by the courier, we will reproduce and reship it free of charge, or issue a full refund — your choice.
  • If your order has not been attempted for delivery within 15 days (air shipping) or 20 days (surface shipping) of dispatch, contact us and we will reship or refund the order.

7. Failed Deliveries (RTO)

If a delivery fails because of an incorrect/incomplete address, an unserviceable pincode, the customer being unreachable, COD amount not being ready, or refusal to accept the package, the order will be returned to our fulfilment centre and held for a limited period.

  • Reshipping is possible — contact us within 100 days of the failed delivery and we can reship the order to the same or a different address. A reshipping fee will apply.
  • Orders not reclaimed within 100 days are discarded and cannot be recovered or refunded.
  • Refunds are not issued for orders returned due to incorrect address details, refusal of delivery, or a pincode becoming unserviceable after the order was placed.

Please double-check your shipping address, pincode, and phone number at checkout, and keep your phone reachable on the delivery day.

8. Careful Unboxing

Please open your package carefully. Damage caused by scissors, blades, or sharp objects during unboxing is not eligible for replacement or refund unless an unboxing video clearly shows the product was already damaged.

If your package appears damaged at the time of delivery, please mention the damage in the courier's delivery remarks before signing — this helps us process your claim faster.

9. Refund Method & Timeline

  • Approved refunds are processed to the original payment method within 5–7 business days
  • For Cash on Delivery orders, refunds are issued via bank transfer or store credit
  • You will receive an email confirmation once your refund is processed

10. How to Raise a Claim

Email us at fixedflow235@gmail.com with:

  1. Your order number
  2. A description of the issue
  3. Unboxing video and photos (for damage/defect claims)

We respond to all claims within 24–48 hours.

Frequently Asked Questions

Can I return or exchange my order if I ordered the wrong size? No. Since every product is made to order, we cannot accept returns or exchanges for incorrect size selection. Please refer to the size chart on each product page before ordering. If you need a different size, you can place a new order.

What if my product arrives damaged or has a printing defect? Contact us at fixedflow235@gmail.com within 7 days of delivery with your unboxing video, photos of the defect, and photos of the packaging. Once verified, we'll send a free replacement or issue a full refund.

What happens if I do not provide an unboxing video? If the cause of the damage cannot be verified without an unboxing video, we will not be able to offer a refund or replacement. We strongly recommend recording a short video every time you open a package.

How long do I have to report a problem with my order? All damage, defect, or wrong-product claims must be raised within 7 days of delivery. Claims raised after 7 days are not eligible for a free replacement or refund.

I missed my delivery and the order was returned. Can I get it reshipped? Yes. Returned orders are held for 100 days from the date they are marked as returned. Within this period, we can reship the order to the same or a different address for a reshipping fee. After 100 days, the order is discarded and cannot be recovered.

Will I get a refund if my order is returned because of a wrong address or missed delivery? No. Orders returned due to incorrect/incomplete address, refusal of delivery, or the customer being unreachable are not eligible for refunds. Reshipping is the only option in these cases.

Can the return be sent to my own address instead? Failed deliveries are automatically returned to our fulfilment warehouse — courier companies do not support custom return addresses. However, within the 100-day holding period we can reship the product to any address you choose, including your own.

The colour looks slightly different from the website. Is that a defect? No. Screens display colours in RGB while printing uses CMYK inks, so slight variations are normal in digital printing and are not eligible for return or refund.

The size feels slightly off from the size chart. What can I do? A tolerance of ±0.5 inches is standard for apparel and is not a defect. If the difference is larger, send us photos of the product laid flat with a measuring tape visible and we'll verify it with our production team.

What if my order is lost in transit? Once the courier confirms the shipment as lost, we'll either reproduce and reship your order free of charge or issue a full refund — whichever you prefer.

My order is taking too long to arrive. What are my options? If delivery hasn't been attempted within 15 days (air) or 20 days (surface) of dispatch, contact us and we'll reship the order or refund you.

How long do refunds take? Approved refunds reach your original payment method within 5–7 business days. COD refunds are issued via bank transfer or store credit.

What should I do if the package looks damaged when the courier delivers it? Mention the damage in the courier's delivery remarks before accepting, then record your unboxing. This makes claim processing much faster.

Can I cancel my order after placing it? Since products go into production shortly after ordering, cancellations are only possible before production begins. Contact us at fixedflow235@gmail.com as soon as possible.

FixedFlow reserves the right to update this policy at any time. Changes take effect upon posting to this page.