Privacy policy

Privacy Policy

Last updated: July 2026

At FixedFlow (fixedflow.in), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we collect it, how we use it, and when we share it with third parties.

By using our website or placing an order, you consent to the collection and use of your information as described in this policy. If you do not agree with this policy, please do not use our website.

1. Information We Collect

Personal Information (provided by you):

We collect personal information only when you voluntarily provide it — for example, when placing an order, creating an account, subscribing to our newsletter, or contacting support. This may include:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order history and preferences

Payment Information:

We do not store your card numbers, UPI credentials, or banking details. All payments are processed securely by third-party payment gateways, which handle your payment data under their own privacy policies and security standards.

Non-Personal Information (collected automatically):

When you browse our website, we automatically collect certain technical information, including browser type, device and operating system, IP address, pages visited, date and time of access, and the referring website. This information is used to analyse traffic, improve the website, and enhance your shopping experience.

2. How We Use Your Information

We use your information to:

  • Process, fulfil, and deliver your orders
  • Send order confirmations, shipping updates, and delivery notifications via email, SMS, WhatsApp, or phone
  • Respond to your questions and support requests
  • Process returns, replacements, and refunds
  • Improve our website, products, and services
  • Send promotional emails about new products and offers, only if you've opted in — you can unsubscribe at any time using the link in each email
  • Prevent fraud and comply with legal obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We share it only in the following circumstances:

Fulfillment & Production Partners: Since our products are made to order, your name, shipping address, and phone number are shared with our production and fulfilment partners solely to print, pack, and ship your order.

Courier & Logistics Partners: Your delivery details are shared with shipping partners to deliver your order and send tracking updates.

Payment Processors: Payment transactions are handled by secure third-party payment gateways.

Service Providers: We may use third-party tools for website hosting, analytics, email/SMS communication, and marketing. These providers access your information only to perform services on our behalf.

Legal Requirements: We may disclose information if required by law, court order, or government authority, or to protect our rights and prevent fraud.

Business Transfers: If FixedFlow is acquired or merged with another business, your information may be transferred to the new owner. You will be notified of any such change via email or a notice on our website.

4. Cookies

Our website uses cookies — small files stored in your browser — to keep your cart active, remember your preferences, and analyse how visitors use our site. Cookies do not give us access to personal information you haven't provided.

You can disable cookies in your browser settings, but some features of the website (such as checkout and cart) may not function properly without them.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse, including SSL encryption on all pages of our website.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of data transmitted to or from our website. You share information with us at your own risk.

6. Your Account

If you create an account, you are responsible for keeping your login credentials confidential and for all activity under your account. If you suspect any unauthorized access to your account, notify us immediately at fixedflow235@gmail.com so we can take appropriate action.

7. Your Rights

You may at any time:

  • Access the personal information we hold about you
  • Correct inaccurate or outdated information
  • Delete your account and personal data (subject to legal and accounting retention requirements)
  • Opt out of marketing communications via the unsubscribe link in emails or by contacting us

To exercise any of these rights, email us at fixedflow235@gmail.com. We will respond within a reasonable timeframe.

8. Data Retention

We retain your personal information only as long as necessary to fulfil your orders, provide support, comply with legal and tax obligations, and resolve disputes. Order and invoice records are retained as required under applicable Indian law.

9. Children's Privacy

Our website and products are intended for users aged 18 or older. Users under 18 may use the website only under the supervision of a parent or legal guardian. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of the website after changes are posted constitutes acceptance of the updated policy. We recommend reviewing this page periodically.

12. Contact Us

For questions, concerns, or requests related to your privacy or this policy:

Email: fixedflow235@gmail.com Website: fixedflow.in

This Privacy Policy forms part of our Terms of Service. By using fixedflow.in, you acknowledge that you have read and understood this policy.